Documentation is an essential component of on-boarding new users but is frequently neglected or created in a rush at the end, if it all. Technical Writing means creating thorough but simple to follow documentation that helps your users, or potential users, get up to speed quickly with your application. The sooner a new user is actively and productively using your application the more likely they are to remain users. Additionally, clear documentation cuts down on customer support work which saves you time and money, not to mention increases user satisfaction.
Here’s a few reasons why you need proper documentation:
- Boost new user on-boarding success
- Reduce customer support burden
- Increase customer satisfaction
- Present a more professional image
- Get new staff up to speed faster
- Get more Google traffic with SEO
- Get unique content for repurposing
- Can be posted to your social channels
- And more…
But writing technical documentation is difficult, time consuming and some might say a little bit boring – you don’t really want to write all those docs, right? 😉
Save yourself the time and effort – we can do that for you with our affordable technical writing service for Startups and SMBs!
We specialize in producing documentation for SaaS applications, either B2B or B2C, for startups and established companies. Whether it is a whole new app or just new features in an existing app which need documenting, we can help.
Frequently Asked Questions
Q. Will the documentation be written by a native English speaker?
A. Absolutely. Always.
Q. Are you trained in Technical Writing?
A. Yes, and with many years experience.
Q. How much does it cost?
A. Depends on various factors including the scope of the project, how many features, how complex, is it new or just updating existing docs, and more. Simply send email to questions @ sysops.ie to discuss your requirements – our prices are more than reasonable!
Q. Do you include graphics in the articles?
A. We will create relevant screen shots from your app and include them in the documentation.
Q. Will you do revisions if I am not satisfied with the document?
A. We work hard to ensure all documentation is suitable first time and so a major revision should never be required. We will of course be happy to fix any factual or typo errors should any make it through our screening process.
Q. Can you create/update the documentation in our Wiki?
A. Yes! Wiki, Word doc, PDF or raw HTML – your choice.
Q. I have more questions, can I contact you?
A. Sure, simply send an email to questions @ sysops.ie and we’ll get back to you shortly.